Refund policy

Our Return and Refund Policy

Effective Date: 8/12/2023

We genuinely care about your happiness with our products. So, to ensure that your shopping experience with us is as straightforward and transparent as possible. To achieve this, we've crafted a clear and customer-friendly Return and Refund Policy that we'd like to introduce to you.

General Information:

ALL DISPUTES SHALL BE OPENED ON Ludyifi. We offer quicker and easier solutions than third parties and We appreciate your open responses. For more information on Returns And refunds Check the information provided below

Unacceptable Disputes:

We try our best to provide our utmost customer service, though we shall not accept any unreasonable disputes, including but not limited to:

  • The buyer does not like it.
  • The product description is not real.
  • Products smell unusual.
  • The buyer ordered the wrong items or SKU.
  • The shipping address was provided incorrectly.
  • Product difference was negotiated in advance.
  • Tracking information deleted by logistics companies or local post offices.
  • Low-quality product complaints (We have already ensured quality)
  • In extremely very rare cases, packages are returned/discarded/detained due to the consignee’s failure to comply with the work of customs clearance in line with the foreign trade policies of certain countries.

force majeure/Greater force

We take no responsibility for any product damage or shipping delay caused by an epidemic situation, international situation, strike, war, earthquake, flood, virus, storm, hurricane, tornado, or severe blizzard.

War Country shipping:

Orders Will not be accepted to the following countries due to war reasons:

  • Ukraine
  • Sudan

Order delays

If your order exceeds this list below by 7 business days of the maximum time, then please do contact our support team on (email), here is the Estimated Delivery time in business Days:

Estimated Delivery times (in business Days)

Country or Region

Min number of days

Max number of days

North America

4

12

Europe

4

13

Oceania

5

13

Central & and South America

5

13

Asia

7

14

Africa

7

14

This does not include our 1-3-day processing time.

How to Ask for a Return?

We need you to contact (email), and provide the following information:

  • Name
  • Date
  • Product name
  • Video or photo evidence

Returns:

Defective Product: Returns due are accepted within 30 days. The same conditions apply. Return shipping is your responsibility.

Refunds:

We ensure that the products Are in the best shape before shipping which includes a quality inspection and a functionality text for any electricity-related products, however, due to complicated logistics behind delivery some issues may happen.

We offer a Full Refund if products that arrive are very badly damaged, Damage that affects the core functionality of our products. For damaged packing boxes, we do not offer a refund, because it is not affecting the product, though we try our best to protect the product and packing boxes. For electronics, you need to complain within 3 days of the arrival of the product. We provide full refunds for ordering products that are out of stock, or you may choose to wait for us to restock as we usually take 1-3 business days.