Shipping policy
Our Shipping Policy
Effective Date: 12/8/2023
We're delighted to have you on board as a part of our family customer base, and we're excited to introduce you to our Shipping Policy, designed with your convenience, purchase comfort, and satisfaction in mind.
Stock Availability:
We aim to keep our website's stock counts accurate, but sometimes we may run out of an item when you order. In such cases, we will send you the available products and ask if you'd like to wait for the restock or prefer a refund.
Free worldwide shipping:
We provide free worldwide shipping using services like DHL, UPS, and many other trusted couriers. Orders are typically processed within 1-3 business days.
Delivery Times:
Dispatch Time: Orders usually ship within 1-3 business days, except during holidays when it might take up to 7 days.
Shipping Time: Shipping times vary by location and item type. These are our estimates:
- United States, Canada: 4-13 Business days
- Europe: 4-13 Business days
- Australia, New Zealand: 5-13 Business days
- Asia: 5-13 Business days
- Central & South America: 7-14 Business days
- Africa: 7-14 Business days
These estimates exclude our 1–3-day processing time. Some products may take longer due to special delivery requirements. Please note that these times are estimates and may vary due to various factors, such as customs, crises, and natural conditions.
Change of Delivery Address: You can change the delivery address before the order is dispatched.
Tracking Notifications: After dispatch, you'll receive a tracking link. If you don't get it within 5-7 days, please contact us.
Parcels Damaged in Transit: If your parcel arrives damaged, reject it if possible, or contact our customer service for the next steps.
Duties & Taxes: Sales tax is already applied to the displayed prices. Import duties and taxes for international shipments are pre-paid.
Insurance: Parcels are insured for loss and damage up to the courier's stated value.
Customer Service: For any inquiries, email us at (our email address).